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ISO 21001:2018

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ISO 21001:2018 Certification

ISO 21001:2018 „Educational organizations - Management systems for educational organizations - Requirements with guidance for use“ ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. It is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the High Level Structure. ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs. It aims to enhance satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including processes for improvement of the system.

What is ISO 21001:2018?

ISO 21001:2018 – Management Systems for Educational Organizations (EOMS). This standard focuses on educational organizations and their respective services and products, as well as the improvement and/or enhancement of educational services and products.. It is intended to provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs. The main objective of ISO 21001 is to help educational service providers to provide a high quality service.It is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the High Level Structure. ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties.
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WHAT ARE THE BENEFITS OF ISO 21001:2018

The potential benefits to an organization of implementing a management system for educational organizations (EOMS) based on this standard are: 1. ISO 21001:2018 identifies numerous key benefits of enacting an EOMS. 2. Some highlights include the better alignment of objectives and activities with policy, more personalized learning, increased credibility of the organization, widened participation of interested parties, harmonization of a plethora of standards within an international framework, and stimulation of excellence and innovation. 3. Much like any good education, the results of ISO 21001:2018 may not be felt instantly. However, over time—once educational providers have successfully aligned their activities with their mission and vision under its guidance— learners, the education sector, and the economy as a whole can benefit immensely. 4. better alignment of objectives and activities with policy (including mission and vision); 5. enhanced social responsibility by providing inclusive and equitable quality education for all; 6. more personalized learning and effective response to all learners and particularly to learners with special education needs, distance learners and lifelong learning opportunities; 7. consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency; 8. increased credibility of the organization; 9. a means that enables educational organizations to demonstrate their commitment to effective educational management practices; 10. a culture for organizational improvement; 11. harmonization of regional, national, open, proprietary, and other standards within an international framework; 12. widened participation of interested parties; 13. stimulation of excellence and innovation.

Start your journey to ISO 21001:2018 certification

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The Certification Journey

5
Certification Achieved

Successful certification is communicated to the client. Certificates are issued.

4
Certification Review & Decision

The organisations files are reviewed by an independent and impartial panel and the certification decision is made.

3
Recommendation for Certification

At this point in the process we review any corrective actions taken to address findings raised at Stage 1 & 2. Certification may be recommended.

2
Stage two

The second assessment determines the effectiveness of the system, and seeks to confirm that the management system is implemented and operational.

1
Stage One

The initial assessment determines if the mandatory requirements of the standard are being met and if the management system is capable of proceeding to Stage 2.

Certification Achieved

Successful certification is communicated to the client. Certificates are issued.

Certification Review & Decision

The organisations files are reviewed by an independent and impartial panel and the certification decision is made.

Recommendation for Certification

At this point in the process we review any corrective actions taken to address findings raised at Stage 1 & 2. Certification may be recommended.

Stage two

The second assessment determines the effectiveness of the system, and seeks to confirm that the management system is implemented and operational.

Stage One

The initial assessment determines if the mandatory requirements of the standard are being met and if the management system is capable of proceeding to Stage 2.

ISO 21001:2018 FAQ's

ISO 21001:2018 includes requirements for the context of the organization, leadership and governance, planning and support, operation, performance evaluation, and improvement. It emphasizes the importance of understanding the needs and expectations of learners, providing a supportive learning environment, and ensuring the effectiveness of educational processes.

To become ISO 21001:2018 certified, an educational organization needs to implement an Educational Management System that meets the requirements of the standard. This involves conducting an internal audit, undergoing a certification audit by an accredited certification body, and demonstrating compliance with ISO 21001:2018 requirements.

Educational institutions such as schools, colleges, universities, training centers, and other organizations involved in educational activities can benefit from ISO 21001:2018 certification. It is suitable for both public and private educational entities seeking to enhance their educational processes and outcomes.

Implementing ISO 21001:2018 can help educational organizations improve the quality of their educational services, enhance learner satisfaction, increase operational efficiency, demonstrate commitment to educational excellence, and align with internationally recognized best practices in educational management.

ISO 21001:2018 will provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs. ISO 21001:2018 aims to enhance satisfaction of learners, other customers, and personnel through the effective application of its EOMS, including processes for improvement of the system.

Universities, business schools with the intention to manage its processes, or activities in order that its products or services meet the organization's objectives, such as - satisfying the learners' requirements - balancing requirements from other stakeholders - complying to regulations, or - meeting educational objectives.