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ISO 20000

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ISO 20000 Certification

ISO 20000 is an international standard that defines the requirements for the development, implementation, monitoring, maintenance, and continuous improvement of an IT service management system (SMS). . Implementing ISO/IEC 20000 improves the effectiveness and efficiency of the business process and it saves money. Most companies implementing ISO/IEC 20000 have experienced an increase in service effectiveness and process efficiency, higher customer satisfaction, improved service quality and increased levels of value realization. ISO/IEC 20000 combines the world of quality and continuous improvement of the organization’s processes, services and service management system. With this, ISO/IEC 20000 provides an answer to the need of a clear and concise defined level of quality within the service management field of expertise.

What is ISO 20000?

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. ISO/IEC 20000 Certification provides a basis for proving that an organisation has implemented best practises and are using them consistently across the organisation. ISO 20000 is an international best practice guide that managers can apply to evaluate their service levels, service delivery, and other components of the service management lifecycle.
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WHAT ARE THE BENEFITS OF ISO 20000

ISO 20000 assists your organisation in benchmarking its IT service management, improving its services and demonstrate an ability to meet customer requirements. Other benefits include: • Increased customer satisfaction and effective cost control: Reliably provide the agreed level of service with customers/users. • Win new business and increase market share: Certification is a differentiator from competition. • Easily and quickly meet contractual and tender requirements: External service providers can receive a faster response to tenders and gain more certainty of contracts. • Ensure staff are efficient and stakeholders are confident: IT service staff are clear about their responsibilities leading to an increase in morale, effectiveness and work output. Key stakeholders are kept satisfied. • Continual improvement is built in. • Reduce costs and save time for the customer: Certification can reduce the need for supplier audits, relieving the customer costs and disruption for the supplier.

Start your journey to ISO 20000 certification

Contact our team today to receive a free no-obligation competitive quotation from our dedicated business development team. We will devise a comprehensive quote that will align with your occupational health and safety requirements. We tailor our quotes to meet your needs, and we support a range of ISO standards, including ISO 27001, ISO 9001 and Cyber Essentials. Learn more about Certification Europe’s accreditations, discover our client testimonials and find out more about working with us.

The Certification Journey

5
Certification Achieved

Certification Achieved Successful certification is communicated to the client. Certificates are issued.

4
Certification Review & Decision

The organisations files are reviewed by an independent and impartial panel and the certification decision is made

3
Recommendation for Certification

At this point in the process we review any corrective actions taken to address findings raised at Stage 1 & 2. Certification may be recommended.

2
Stage Two

The second assessment determines the effectiveness of the system, and seeks to confirm that the management system is implemented and operational.

1
Stage One

The initial assessment determines if the mandatory requirements of the standard are being met and if the management system is capable of proceeding to Stage 2.

Certification Achieved

Certification Achieved Successful certification is communicated to the client. Certificates are issued.

Certification Review & Decision

The organisations files are reviewed by an independent and impartial panel and the certification decision is made

Recommendation for Certification

At this point in the process we review any corrective actions taken to address findings raised at Stage 1 & 2. Certification may be recommended.

Stage Two

The second assessment determines the effectiveness of the system, and seeks to confirm that the management system is implemented and operational.

Stage One

The initial assessment determines if the mandatory requirements of the standard are being met and if the management system is capable of proceeding to Stage 2.

ISO 20000 FAQ's

ISO 20000 helps organizations align their IT service management practices with regulatory requirements by establishing robust processes for risk management, security, and compliance. By following ISO 20000 guidelines, organizations can demonstrate adherence to relevant regulations and standards.

ISO 20000 includes requirements for managing relationships with IT service providers and external suppliers to ensure that services are delivered effectively and meet the organization's needs. It emphasizes the importance of clear communication, collaboration, and performance monitoring in these relationships.

While ISO 20000 is a standard that specifies requirements for an IT service management system, ITIL is a framework of best practices for IT service management. Organizations can use ITIL practices to align with ISO 20000 requirements and enhance their IT service management processes.

ISO 20000 provides guidelines for defining, monitoring, and reporting service level agreements (SLAs) to ensure that IT services meet agreed-upon performance levels. It also outlines the use of service delivery metrics to measure and improve service quality.

Continual improvement is a key principle of ISO 20000, requiring organizations to regularly monitor, evaluate, and enhance their IT service management processes to achieve better performance, customer satisfaction, and overall effectiveness in delivering IT services.

ISO 20000 helps organizations identify, assess, and manage IT service-related risks by establishing processes for risk management, incident response, and business continuity planning. By implementing these practices, organizations can minimize disruptions and maintain service continuity.

ISO 20000 emphasizes the importance of continual improvement in IT service management. Organizations are required to monitor, measure, and evaluate their service performance, identify areas for improvement, and implement corrective and preventive actions to enhance the effectiveness and efficiency of their IT service delivery processes.

ISO 20000 is divided into several parts, each focusing on specific aspects of IT service management: - Part 1: Specifies the requirements for an IT service management system - Part 2: Provides guidance on the application of service management systems - Part 3: Guidance on scope definition and applicability of ISO 20000-1 - Part 4: Process reference model - Part 5: Exemplar implementation plan

An ISO/IEC 20000 certification assures your internal and external customers that your organisation will deliver IT services at a satisfactory level of quality. Benefits of ISO/IEC 20000 certification include: Cost-efficient, reliable and effective IT service management architecture Documentation of procedures Continuous improvement Avoidance of recurring errors and incidents through improved knowledge management Reduced costs caused by inefficiencies Objective, impartial evidence of the quality of your IT service

ISO/IEC 20000 is one broadly used method for successful IT service management, from design to implementation. The guide offers international standardization of best practices providing a framework for success, applying to all types of enterprises. ISO/IEC 20000 is a robust methodology that can’t be concentrated into one single blog, but we’ll do our best. Below are a few standouts about ISO/IEC and why its important to businesses around the globe: